CONTACT
ČD Cargo Customer Service Centre
Reliable communication is the key to success. That is why ČD Cargo has a Customer Service Center which ensures smooth transport, quick solutions to situations, and a constant information service – throughout your entire transport with us. Our specialized workplace was created in response to the need to react more flexibly to operational changes and emergencies.
We are here for you 24/7
Our Customer Service Centrum operates continuously, 24 hours a day, 7 days in a week. During transport, we are your main point of contact. What do we provide for you?
- Real time train tracking & tracing
- Transport supervision and flexible solutions to any situations that arise
- Information about irregularities on the rail network (closures, accidents)
Communication without delays
Our goal is to provide you with certainty and clarity – anytime, anywhere. The ČD Cargo Customer Service Center connects current operational information with your needs and helps you respond quickly to changes. This allows you to focus on your business while we make sure that everything runs smoothly.
