Customer service Centre ČD Cargo

On January 1, 2016, CD Cargo Customer Centre initiated its activity. There were several reasons for setting up such a specialized workplace; the main was the need for a change in the way of communication with customers. In 2015, the operation was mostly affected by exclusion activity; also the number of trains that do not operate in the planned capacity had increased significantly. Following these facts, the Customer Centre allows combining the requirements of customers and the possibilities of CD Cargo, improving customer knowledge regarding the course of transports and, in close future, it will become the main communication channel for customers.



Customer Centre dispatching: +420 725 957 735


+420 972 242 255

Monday - Friday
8:00 - 16:00

service centre

+420 226 066 066

00:00 - 24:00 hr.



ČD Cargo Logistics