Zákaznické centrum odboru řízení přeprav

Dnešní svět klade stále vyšší požadavky na rychlost, přesnost a efektivnost. Plánujeme dle požadavků zákazníka, soustřeďujeme se na komunikaci a plánování v rámci celé přepravní cesty. Úkolem odboru řízení přeprav je zajistit, aby všechny požadavky zákazníků byly naplněny v co nejvyšší možné míře. Odbor je rozdělen na dvě části – komoditní manažery a zákaznické centrum.

vizitka brigita brenkova

Komoditní manažeři (7:00-15:00)

  • Příprava obchodních případů pro realizaci a jejich následné řízení a koordinaci
  • Informování o průběhu realizace přeprav v rámci Evropy
  • Provádění změn v plánech přeprav

vizitka Jana Muchová: Vedoucí oddělení komoditních manažerů

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vizitky

Zákaznické centrum 24/7

Zákaznické centrum zajišťuje nepřetržitou (24/7) operativní komunikaci se zákazníky nebo i jinými partnery v době realizace obchodních případů. Zajišťuje zejména:

  • Informování o mimořádných událostech na síti ČR (výluky, nehody)
  • Informování o pohybu vlaku
  • Dohled nad přepravami v režimu 24/7
V případě, že Vám aplikace nabídne manipulační vlak s číslem „0“, je potřebné se na obsluze manipulačního místa domluvit s místně příslušným vozovým disponentem.

vizitka Kontakt 4: Pavel Viskup: vedoucí oddělení pro zákaznické centrum a JVZ
vizitka Kontakt 5: Zákaznické centrum sem dám logo zakaznickecentrum@cdcargo.cz 226 066 066

Qualification Enhancement Project of Train drivers and Welders of CD Cargo, a.s

Qualification Enhancement Project of Train drivers and Welders of CD Cargo, a.s

Project description

This project is being implemented within the call No. 35 "Training is a chance" announced by the Ministry of Labour & Social Affairs. The funds are provided from the state budget and from the European Social Fund of which a grant was provided in an amount of CZK 8,902,646.37 for the project implementation when the total costs of the project amount to CZK 14,897,477.28.

The main target is the implementation of professional and specific education for 290 selected employees of CD Cargo, a.s.

Project objectives: 290 employees in total will attend selected professional courses and specific education events in the course of seven months from February 1, 2010, to August 31, 2010.

The major part of the project focuses on the education of train drivers to whom the course will give an opportunity to enhance their qualification in professional courses. This will increase their employability in the labour railway transport market. Train drivers will thus be able to attend the basic motor course and requalification courses for direct current, alternating and multiple-system electric traction. Train drivers operating in the area of transition border stations will also be able to enhance their qualification in relevant foreign languages, mainly German and Polish.

Welders operating in individual CD Cargo, a.s.'s Rail vehicle repair centres (Ceske Budejovice, Ostrava and Usti nad Labem) will attend various re-qualification courses during the project implementation to extend their welding field of competence.

During February and March, vendors of trainings and courses implemented within individual activities were selected. In March, the project implementation team thus one by one initiated individual courses for the target group. Apart from Ceska Trebova where the majority of professional courses for train drivers will take place, courses have been running also in Ceske Budejovice, Most, ostrava, Plzen and Znojmo.

The supplier of train drivers' professional courses is Dopravni Vzdelavaci institut, a.s. (The Rails Institute for Corporate Education, joint stock company); the supplier of German and Polish language courses for train drivers became the company Skrivanek s.r.o.. The tender for education of welders was divided in three parts by the localities of the Rail vehicle repairs centre. For SOKV (the Rail vehicle repairs centre), the tests for welders will be held by the company BIS Czech, s.r.o. in Most, for SOKV Ostrava by the company Dopravni Vzdelavaci institut, a.s. (The Rails Institute for Corporate Education, joint stock company) in Ceska Trebova, and for SOKV Ceske Budejovice by the company EGE, s.r.o. directly in Ceske Budejovice.

On May 31, 2010, Change Decision No. 1 was signed on the provision of a grant for the project.   The project implementation team hence extended the education activities by further intense German courses for 21 train drivers, as well as by a publication that will complement the just completed courses of both the German and the Polish language. The said publication will be a Polish-German rail freight transport dictionary offering a triple-language mutation of the most frequent vocabulary used in the performance of railway professions, including specific terminology. The project, the implementation phase of which was extended by two months, was further enriched by a requalification course for multisystem electric tractions E3 for 30 train drivers, and by tests and courses of defectoscopy for welders.

Final presentation (pdf)

Contact:
Ing. Hana Vágnerová - project manager
tel.:9722 42083
HRprojekty@cdcargo.cz



Infoline

+420 972 242 255
info@cdcargo.cz

Monday - Friday
8:00 - 16:00


Customer
service centre

+420 226 066 066
ZakaznickeCentrum@cdcargo.cz

00:00 - 24:00 hr.


   

 

ČD Cargo Logistics