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Legal obligation

Information for consumers on the out-of-court settlement of consumer disputes

If a purchaser or recipient of a service from ČD Cargo, a.s. is a consumer, that purchaser or recipient has the right to the out-of-court settlement of a consumer dispute arising from the purchase contract or service agreement in accordance with Act No. 634/1992 Coll., on Consumer Protection, as amended; the subject of such an out-of-court consumer dispute settlement is the Czech Trade Inspection Authority (www.coi.cz).

Information for Rail Authority

In accordance with the wording of the Directive of the European Parliament and of the Council 2007/59/EC of 23 October 2007, on the certification of train drivers operating locomotives and trains on the railway system in the Community, every carrier is obliged to make accessible the data from the registry of issued certificates.

Personal data protection

During its activities, ČD Cargo, a.s., CRN 28196678, with head office Jankovcova 1569/2c, Post Code 17000, Praha 7, personal data is processed in compliance with legal regulations, particularly the European Parliament and Council Directive (EU) 2016/679 on the protection of physical persons in relation to processing the personal data and on free transfer of the data.

The below regularly updated document from ČD Cargo, a.s., will include information on the processing of your personal data.

reference to the document


Infoline

+420 972 242 255
info@cdcargo.cz

monday - friday
8.00 - 16.00 hour


Customers
service centre

ZakaznickeCentrum@cdcargo.cz

monday - friday
7.00 - 18.00 hour